Return Policy
Return Policy
Gregor’s Marine is committed to providing genuine OEM marine parts backed by clear, consistent return guidelines. Please review the information below carefully before submitting a return request.
Return Eligibility
OEM and aftermarket parts may be returned within 60 days of receipt when all of the following conditions are met:
• Item is unused and uninstalled
• Item is in resalable condition
• Original packaging is intact
• All manuals, tags, and components are included
• Return request has been approved prior to shipment
Items that have been installed, used, damaged, or altered are not eligible for return.
Fitment Responsibility
Gregor’s Marine assists with part lookup and fitment guidance whenever possible. Final responsibility for confirming compatibility rests with the customer prior to ordering.
Returns for incorrect fitment may be accepted at Gregor’s Marine’s discretion unless the item is special ordered, shipped via LTL freight, or classified as an electrical or electronic component. Customers are strongly encouraged to contact us before purchase if fitment is uncertain.
Non-Returnable Items
The following items are final sale and are not eligible for return or exchange:
• Electrical and electronic components
• Ignition components
• Sensors, modules, ECUs, and computer-based parts
• Wiring harnesses and electrical cables
• Switches, relays, fuses, and gauges
• Trim and tilt components
• Closeout, discontinued, vintage, or special-order items
• Installed, used, or damaged items
• Items returned without original packaging
Due to the sensitive nature of electrical components and the inability to verify handling or installation, no exceptions will be made.
Defective Items and Manufacturer Warranty
Most OEM parts are covered under the manufacturer’s limited warranty. Gregor’s Marine does not provide independent warranties.
If a product appears defective, customers must contact Gregor’s Marine as soon as possible and should not install or use the item. Gregor’s Marine will assist with the warranty process in accordance with manufacturer policies.
Acceptance of a product for inspection does not constitute an admission of liability. Final warranty determinations are made by the manufacturer and may require review prior to resolution.
Refunds
Approved refunds are issued to the original method of payment.
• Shipping charges are non-refundable
• Refunds are processed within three to five business days after receipt and inspection
Order Cancellations
Cancellation requests must be submitted as soon as possible.
Orders that have not entered fulfillment may be eligible for cancellation. Orders already in fulfillment must follow the return process outlined in this policy.